International version is different from following perspectives:
1. Our international version supports 13 country languages.
2. The software is dedicatedly designed and customized for global users, it supports many types of APK including Youtube, Facebook, Hulu, etc.
3. JMGO's projectors are with universal input voltage (100V-240V), you can use it anywhere without a transformer.

No, you don't need to buy a screen. You can directly project it to a white plain wall. The format of our screen is 16:9, which is the golden standard in the industry.

We also recommend a screen for a better watching experience.

Yes, you can adjust the size of image as following instruction:
1. Setting → Image → turn off the "Auto Keystone Correction" → adjust "manual" by or of JMGO remote control.

For JMGO N7, There are 2 methods for you:
1. Setting → Image → turn off the "Auto Keystone Correction" → adjust "manual" by   or  of JMGO remote control.
2. Press the "JMGO" key  and shift to choose "Digital Zoom" to shift the size of your screen.

The lifespan for our LED source is about 30000 hours. You can use it about 10 years with 8 hours per day.

Yes!
All JMGO products are 3D projectors.
Note that 2D to 3D, 3D to 2D are all supported.

We adapted the Shutter glass type instead of Film-type patterned retarder.
In the meantime, we suggest you purchase 3D glasses for better 3D experience since it is active 3D.

Please follow instruction:
Play the 3D movie → Press the "JMGO" key  → shift right/ left to find out the 3D mode.

For JMGO N7/N7L/J6S:
1. Plug the power into the projector, no need to turn on the projector (the power button indicator light is red).
2. Turn on your phone Bluetooth3. Search "Jmgo_xx" and connect, you will hear "Dingdong", the power button indicator light is blue. At the time, the projector becomes a wireless Bluetooth speaker, you can use it with the music player on your phone.
Please note that phone volume keys can be used to control the volume of the projector.
For JMGO P2/P3:
1. Long press the power button for 2-3 second until the blue indicator light flashes, and the projector's Bluetooth is on.
2. Turn on your phone Bluetooth, search "JMGO" and connect. If the Bluetooth is successfully connected, you will hear "d-d-d-d" sounds and the indicator on the projector keeps on.
3. Press the power button again for 1 second, the Bluetooth will be closed.

JMGO projector supports Bluetooth 4.0 and above. If your Bluetooth isn't pairing properly, please let us know what your device is, by sending email to after-sales@jmgo.com.

1. Your device: place the Bluetooth into discoverable mode.
2. Your JMGO: Main page ---> "Setting"--->"Bluetooth", then connect Bluetooth of your device.
3. Please note that G1/G1S/A6 do not support this function.

Yes, JMGO projectors come with HDMI and USB port for external devices connection, like hard drives, laptops, TV boxes, PS4, Xbox, etc.

1.Make sure that your device and JMGO products both are on the same Wi-Fi network.
2. For iOS (Apple device) : Open control center, and tap "Screen mirroring"
3. Android: Please download mirroring application from the Appstore of mobile phone. Launch the App, then you can connect to JMGO projector from "connectable device".
For the mirroring application, we suggest using HappyCast or AirScreen.
Please note that the Android system version of the mobile phone must be higher than 5.0.

JMGO products supports auto correction for vertical direction, and manual correction for horizontal direction

The auto focus function will work when you
a. power on the projector
b. move the projector leftward/rightward till the function is triggered
c. long press the "JMGO" key  in remote control.

Press  or  key of the remote control to focusing until you get a clear image.

The screen may be burry or foggy when you just turn on the projector, since its key part (optical engine) is made of resin and glass materials.
Due to its own physical characteristics (thermal expansion/contraction), you should adjust on your own, or wait for 10-20 minutes till the projector heats up.

The projector is equipped with a JMGO remote control .

You can also download "Fun Control" application designed for JMGO projector into you mobile phone.

1. You can download "Fun Control" from your mobile phone Appstore or, you can also find from our website -- en.jmgo.com.
2. Make sure that your mobile phone and JMGO projector both are on the same Wi-Fi network.
3. Launch "Fun Control", then the projector will automatically discover the application.

Please send email to us: after-sales@jmgo.com.
We do our best to respond within 24 hours (excluding holidays).

We have a repair center in Hong Kong.
Any enquires in regards to repairment/maintenance services, please reach: after-sales@jmgo.com.
All emails, we will respond within 24 hours (excluding holidays).

1. Accessories (screen, 3D glasses, adaptor and etc.)
You can buy from en.jmgo.com, we support PayPal and Alipay, you can also send a request to us via email: after-sales@jmgo.com.
2. For spare parts, initial inspection is needed, please contact us: after-sales@jmgo.com.
All emails, we will respond within 24 hours (excluding holidays).

Yes, there will be continuous supports and maintenance services from the JMGO tech team.

A. Online Upgrade:
JMGO main page → Setting → System Upgrade → Upgrade online
Note that "No new firmware found!" pop-up means your firmware is the latest version.
B. Local Upgrade:
1. Prepare for a USB in FAT32 format.
2. Visit en.jmgo.com on computer.
3. Click "Resources Download" on the bottom of page.
4. Choose the firmware of your projector, download, and save "update_jmgo.zip" into your USB.
5. Insert the USB into projector: JMGO main page → Setting → System Upgrade → Local upgrade.
6. The projector will automatically power off and on during the whole process, please do not turn off your projector.

Please follow the instructions below for factory reset:
JMGO main page → Setting → Return to factory
Please note that: do back up before "Factory reset" since it will erase all of your data.

It may be caused by depleted battery or adaptor.
We suggest you try with another power cable or change the adaptor.
If it still has problem, contact us via after-sales@jmgo.com attached with
1) order information, ideally the screenshot with seller information, purchasing channel and the date
2) SN code which you can find from the bottom of the device.

Please contact us via after-sales@jmgo.com attached with
1) Image or short video of your problem
2) order information, ideally the screenshot with seller information, purchasing channel and the date
3) SN code which you can find from the bottom of the device.

1.Battery or adaptor: please check if its battery is depleted.
We also suggest you try with another power cable connected to the adaptor.
2. Fan: please check if the fan is properly working (you can hear the cooling fan sound).
3. Light: please check if the light on the projector is on.
4. Video: please check if you get audio but no video.

After all these initial inspection, please contact us via after-sales@jmgo.com attached with
1) Image or short video of your problem
2) order information, ideally the screenshot with seller information, purchasing channel and the date
3) SN code which you can find from the bottom of the device.

1.Remove anything blocking the wind outlet.
2. Please check if the fan is properly working.
3. Please check if it overheats within several seconds.

After all these initial inspection, please contact us via after-sales@jmgo.com attached with
1) order information, ideally the screenshot with seller information, purchasing channel and the date
2) SN code which you can find from the bottom of the device.

Instead of YouTube, we suggest download "Smart YouTube TV" app from Aptoide TV.
JMGO tech team is still working on this issue.

1. Handle with care:

Please avoid physical damage to the projector. Also, do not move it frequently when you are using it.

2. Please relax:

You have just turned off/on the projector? Hold on please. It needs to take a rest for a while :).  Please wait for about 5 minutes before you turn it on/off again.

3. Let it alive:

Do not leave the projector in idle for a lengthy period of time, or it can be dead.

4. Keep your room dry:

Our projector is highly subject to water damage from both direct contact and humidity in the air. So note that it needs to be confined to a well controlled environment.

5. Clean regularly:

Get professional cleaning services in our service regularly, or you can disaseemble to clean the fan by yourself under our guidance.

Thank you for reading. Have a nice time with JMGO!

Any questions, please feel free to reach: after-sales@jmgo.com

Everyone deserves a JMGO. Where there is JMGO, there is cinema.