Please send email to us: after-sales@jmgo.com.
We do our best to respond within 24 hours (excluding holidays).

We have a repair center in Hong Kong.
Any enquires in regards to repairment/maintenance services, please reach: after-sales@jmgo.com.
All emails, we will respond within 24 hours (excluding holidays).

1. Accessories (screen, 3D glasses, adaptor and etc.)
You can buy from en.jmgo.com, we support PayPal and Alipay, you can also send a request to us via email: after-sales@jmgo.com.
2. For spare parts, initial inspection is needed, please contact us: after-sales@jmgo.com.
All emails, we will respond within 24 hours (excluding holidays).

Yes, there will be continuous supports and maintenance services from the JMGO tech team.

A. Online Upgrade:
JMGO main page → Setting → System Upgrade → Upgrade online
Note that "No new firmware found!" pop-up means your firmware is the latest version.
B. Local Upgrade:
1. Prepare for a USB in FAT32 format.
2. Visit en.jmgo.com on computer.
3. Click "Resources Download" on the bottom of page.
4. Choose the firmware of your projector, download, and save "update_jmgo.zip" into your USB.
5. Insert the USB into projector: JMGO main page → Setting → System Upgrade → Local upgrade.
6. The projector will automatically power off and on during the whole process, please do not turn off your projector.

Please follow the instructions below for factory reset:
JMGO main page → Setting → Return to factory
Please note that: do back up before "Factory reset" since it will erase all of your data.